Terms and Conditions
Our commitment to customers is well known and something we take very seriously, we are always looking for new technologies and partnering with new companies that provide enhanced business solutions.
Return Policy
Merchandise returned within 15 days is subject to a 20% restocking fee. No returns after 15 calendar days. No returns on software unless otherwise stated. Defective software will be replaced by the manufacturer.
RMA Policy
Most items carry a manufacturer's warranty of 1-3 years or more. If a component fails after our 30-day coverage period, please contact the manufacturer for repair or replacement. As an alternative, Network Concepts can facilitate the manufacturer's RMA process for you for a flat rate of $35. You must provide the original shipping box; additional shipping and handling charges may apply.
Payment Policies
Checks returned by the bank are subject to a $30.00 charge. All prices and policies are subject to change without notice.
Network installations Limited Warranty
Network Concepts will provide 15-days free on-site service for any issues relating to defects in the installation of a new network or file server. After 15 days, normal service rates apply. Network Concepts does not provide warranty service or support for software applications or issues caused by software. This includes, but not limited to, Windows Critical Updates and Service Packs. Network Concepts is not responsible for loss of data or the reinstallation of application software. This warranty does not cover hardware failure: in all cases; the manufacturer's warranty takes priority. This warranty does not cover travel expenses. To qualify for priority status and receive a reduced rate for continuing service, we recommend support agreements.
NCGI Computer Limited Warranty
Network Concepts warrants to the original purchaser that should the NCGI computer or its internal components prove defective in material or workmanship within one year from the date of purchase, Network Concepts will repair the unit or replace the defective component in our shop without charge. Repair or replacement will normally take place within 1 business day. Should a hard drive failure occur, Network Concepts will replace the hard drive and restore the Operating System to the condition at the time of purchase. Network Concepts is not responsible for loss of data or the reinstallation of application software.
This warranty does not cover software or problems caused by software, internal tampering, abuse, misuse, voltage surges, improper maintenance or operation, or failure caused by components or software not installed by Network Concepts. This warranty covers the NCGI computer and but does not include monitor, printers, scanners or other external devices or special-order items.
Repairs & Upgrades Limited Warranty
15-days parts & labor - This warranty does not cover software or problems caused by software, internal tampering, abuse, misuse, voltage surges, improper maintenance or operation, or failure caused by components not installed by Network Concepts. In all cases, the manufacturer's warranty takes priority. This warranty does not cover travel expenses.
Recommended Options
Prepaid Support Plan
Provides many benefits including a reduced rate for labor, and priority handling of your call.(Call your Sales Rep. to request a sample copy of the contract)
Proactive Maintenance Plans
Same as the Prepaid Support Plan, but adds regular visits to your facility and remote access support. We monitor and maintain tape backup integrity, proper operation of server and workstations, update anti virus software, and other duties normally associated with a Network administrator or IT Manager. Let us be your IT Department.
Priority response time for non-emergency calls is four (4) business hours. Priority response time for emergency calls is two (2) business hours. Emergency calls are considered those incidents that involve multiple users. Standard Support Hours are 8:00am to 6:00pm Mon. through Fri, excluding holidays; hours 6:00pm to 8:00 am Mon. through Fri. are available and will be billed at time and a half. Saturday support will be billed at time and a half; Sunday & holidays support will be billed at double time. All on-site calls will carry a one hour minimum; phone support will be deducted in thirty (30) minute increments. Remote support will be tracked and deducted in thirty (30) minute increments. *Web\Hardware support is for offsite repair and development.
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