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NetShield Silver |
NetShield Gold |
NetShieldPlatinum |
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| FREE Unlimited Help Desk |
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| FREE On Site Support |
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| FREE Disaster Recovery | |
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| Emergency Response Time | 2-4 hours | 2-4 hours | 2 hours | 2 hours | 1 hour or less guaranteed |
| 24-7 Remote Monitoring Server stability and
performance |
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| Executive Summary Reports | |
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| Security Compliance:
Weekly Security Scan |
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| Network Device Management:
Defragmentation |
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| Online custom client portal | |
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| Weekly system status report | |
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| Quarterly review and planning meeting | |
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| Network device/asset management | |
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| Network systems documentation | |
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| Support of approved desktop applications |
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| Adding and removing users |
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| Creation of AUP (acceptable user policy) |
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| Monthly on-site audit and network tune-up |
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| NetProtect Remote Backup Windows Server |
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| NetSecure Gateway Managed Security Service |
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| Recovery of server in case of complete disaster | |
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| Recovery of server in case of complete disaster | |
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| Loaner PC/Server | |
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| Client access to Virtual System Administrator for remote control and access to network | |
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| Installation of new hardware and software | |
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| Vendor liaison | |
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| Shopping and ordering warranty parts | |
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SERVICES