Employment
Help Desk Analyst- Tier1
Position Overview:
Manage Help Desk calls, ensure that calls are resolved in the
time frame specified
Provide Tier1 phone support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, emails, and personnel requests for
technical support.
Documents, tracks and monitors the problem to ensure a timely
resolution.
Essential Job Functions:
Provide internal a high level of internal customer service.
Have experience with desktop hardware, software applications,
operating systems and network connectivity.
Ensures all help desk requests are entered into help desk work
order system in accordance with established guidelines.
Relay specialty requests to proper technical expert.
Communicate issues with support and assist in IT projects for
the Local supported Companies.
Develop and maintain Documentation for IT systems and processes.
Experience:
• 2- 4 years experience in a customer service or related fields.
• Require industry certification. A+and/or Microsoft
certification preferred.
Job Criteria:
Start Date: Immediate
Position Type: Full-Time Permanent
Years of Experience Required: Entry-Level
Education Required: High School
Overnight Travel: None
Vacation Time: 2 weeks / year
Job Benefits:
Health/Dental Benefits, Retirement Benefits, Paid Holidays,
Vacations, and Sick Leave
We're always on the lookout for great computer engineers and lead generators. Below is a partial list of benefits we offer. Send your resume to jobs@networkconceptsinc.com
- Competitive Salary
- 401K with matching
- Incentive Bonuses
- Health, Dental, and Vision Benefits
- Flexible Schedule
- Training Programs
- Gas, Car Maintenance, and Phone Allowances